Work Location: Silver Spring, Maryland
Education Coordinator

Work Schedule / Availability:
Standard duty hours: 8:00 a.m.–4:30 p.m., Monday–Friday

Additional hours: evenings and weekends as required to support scheduled programs, tours, and special events.

Role Description:

Provides end-to-end coordination and delivery of public education programming and interpretive experiences.Responsible for planning and executing virtual and in-person programs, managing docent operations and tours, developing and maintaining program content and scripts, training volunteers, and evaluating program outcomes to improve learning and visitor engagement.

Functional Responsibilities

Program Development & Delivery:

• Plan, schedule, and execute public programs (virtual and in-person) for youth and adult audiences.
• Develop program materials (run-of-show, facilitation guides, lesson plans, and handouts).
• Coordinate program logistics including speakers, space reservations, audiovisual requirements, supplies, and day-of execution.

Docent Program & Tour Operations:

• Recruit, schedule, and manage docents to meet tour and program coverage needs.
• Maintain and update tour scripts and interpretive talking points to ensure accuracy, accessibility, and consistency.
• Observe tours/programs and provide feedback to ensure quality and alignment to learning objectives.

Volunteer Training:

• Develop and deliver onboarding and refresher training for docents/volunteers.
• Maintain training documentation and participation/qualification records.

Content & Interpretation:

• Draft, revise, and manage educational content and interpretive materials for onsite and online delivery.
• Ensure content aligns with approved messaging, learning objectives, and audience needs.

Program Evaluation & Reporting:

• Implement evaluation methods (surveys, attendance tracking, participant feedback, outcome measures).Analyze results and recommend improvements; document changes and impacts.
• Provide routine activity reports and after-action summaries for programs/events, as required.

Coordination:

• Coordinate calendars and program activities with Government stakeholders and site personnel to ensure timely execution and alignment with mission priorities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience / Certifications:

Experience: 8+ years supporting public programs and tour delivery; 5+ years managing docents/volunteers.

Education: Bachelor’s degree in Science, History, Museum Studies, Education, or a related field.
Demonstrated ability to deliver engaging learning experiences for diverse audiences.
Strong writing/editing capability for interpretive scripting and educational content.
Experience with evaluation tools/surveys and using results to improve programs.

Technical Skills:
Scheduling and operational coordination; facilitation/public speaking.
Data tracking and reporting using spreadsheets and basic databases.
Proficiency with Microsoft 365 and common virtual program platforms (e.g., Teams/Zoom).

Physical Requirements:

Must be able to work at computer for extended periods of time. Must be able to have repetitive wrist/hand/finger movement to work on computer and/or related office equipment. May be required to stand/walk, grasp, reach, stoop/kneel/crouch, or climb/balance. Occasionally required to drive to other locations. Must have clarity of vision, three-dimensional vision, precise hand-eye coordination, and ability to identify and distinguish colors in order to observe and inspect construction sites.

Please note: Mano Lani LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Mano Lani LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.